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Thousands are self-disconnecting 11 Oct 2017 Thousands are self-disconnecting from their energy supply

Central and East Northhamptonshire Citizens Advice

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Keeping warm during the winter months is vital for good health and wellbeing. An affordable supply of energy is essential for heating, hot water and cooking.  Around 17 per cent of households now pay for their energy through a prepayment meter (PPM). Citizens Advice estimates that 15 per cent of all PPM users self-disconnect from their energy supply at some point. 

We are now collecting evidence locally to understand the true scale of the problem.

Here's your opportunity to help inform work we are doing locally and nationally to influence regulators, government and the energy sector itself. 

Complete our 5 minute survey

Self-disconnection poses a risk to the health and wellbeing of consumers, particularly those who are vulnerable.

We are also offering opportunities to make emergency referrals to our services if you encounter someone in this situation. 

What you can do

Make an emergency referral to our services

Read our guide on what to do when someone self-disconnects

Read the our national research

What you can do

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