Good Afternoon All
Following on from attending the briefing on the TV Licensing Over 75s Changes please find attached information you may find useful if you receive any enquiries from members of the public.
The only other thing to add is that TV Licensing advisors are not doing any home visits for the next year so for scam awareness please advise local residents that they should not be getting a knock on the door about these changes.
From: Oliver Kirby <[email protected]>
Sent: 10 September 2020 12:25
Cc: TVLicensing <[email protected]>
Subject: TV Licensing Community Outreach - Over 75s Changes Briefing
Hi everyone, thank you very much for your time today, really appreciate you taking the time to attend. It was great to be able to go through the presentation and thank you for raising some really good questions!
Please can you pass these details onto those at the partnership who attended and the other relevant members/volunteers who may find this information helpful?
I’ve attached to this email the following documents for you to save and share amongst your team and organisations you work with:
O75s Digital Toolkit for Advisors
O75s Payment Information Mailings Copies (PIMS)
Scams Advice (More info can be found here: https://www.tvlicensing.co.uk/faqs/FAQ288)
Here are some useful links I think it would be good to share with you:
Policies, here is a link to all of our policies, including prosecution code and vulnerable customers policy: https://www.tvlicensing.co.uk/about/foi-policies-AB17
Community relations, this is where you can find out more about the TV Licensing do within the community and order leaflets. It may be easier to order these through me directly as I’m not sure if this online service is still currently suffering problems: https://www.tvlicensing.co.uk/community-relations
Contact us, includes link to further advice on O75s and an FAQ section: https://www.tvlicensing.co.uk/cs/contact-us/index.app
Scams advice: https://www.tvlicensing.co.uk/faqs/FAQ288
Some useful numbers for you to know:
Customer services: 0300 790 6151
Advice for advisors: 0300 303 9688 (This is for advisors only so I please ask that this is not shared with your clients)
Any questions on any of the above or information included in here, please do let me know, will be happy to help!
Thanks again for speaking today, was great to talk through our presentation and we hope you found this useful.